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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cheikh Samb

Cheikh Samb

September 10, 2026

5  out of  5
rating by Cheikh Samb
"I’ve heard good things about Miguel’s professionalism. He did not disappoint. Love the team at this agency!"
We responded:
"Hi Cheikh, thank you for taking the time to leave such a kind review! We’re so glad to hear you found our team professional and that we exceeded your expectations. We're grateful to have you with us! "
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Ibrahima Samb

September 10, 2026

5  out of  5
rating by Ibrahima Samb
"Miguel’s service is second to none! His light hearted energy and enthusiasm makes something like dealing with insurance way less daunting. Ask for him and he will take care of you!"
We responded:
"Hi Ibrahima, thank you for sharing your experience. We’re proud to hear Miguel delivered second-to-none service and helped make the process feel easier and more approachable. We appreciate you choosing us and highly valuing our team!"
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Lillian Sitzer

September 9, 2026

5  out of  5
rating by Lillian Sitzer
"Such an amazing experience with Miguel he helped me with my work benefits with getting the best possible results and made it very clear and simple would recommend"
We responded:
"Hi Lillian, we love hearing feedback like this—thank you! Miguel will be so happy to know his support with your work benefits made a difference and everything felt clear from start to finish. Thanks again for recommending us!"
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Angel Torres

September 9, 2026

5  out of  5
rating by Angel Torres
"Best company out there!! Miguel was my agent & did an amazing job at making sure I was informed. 10/10"
We responded:
"Hi Angel, thank you so much for your amazing review! We’re thrilled to hear that Miguel did such a great job keeping you informed throughout the process. Your 10/10 rating means a lot to our team. We truly appreciate you choosing us!"
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Ashton Pabon

September 3, 2026

5  out of  5
rating by Ashton Pabon
"Beyond words what Miguel was able to do for me! Great customer service, he made it very simple and easy to get started and was finished without any issues!"
We responded:
"We love to hear that the process was simple and easy to get started, while also providing great customer service! We greatly appreciate you taking the time to share this experience! Welcome to our agency!"
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David Zeh

September 3, 2026

5  out of  5
rating by David Zeh
"Working with Braeden and team has been a breath of fresh air. He ensured our entire onboarding and claims process was a breeze. Not the usual insurance hassle."
We responded:
"David, we appreciate you taking the time to share your experience regarding the onboarding and claims process. We strive to create a one-of-a-kind experience for our customers, so we're thrilled to hear that you did not feel this was the usual insurance hassle!"
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CleReviews

August 24, 2026

5  out of  5
rating by CleReviews
"This is an awesome agency! Helped me save on my home and auto"
We responded:
"Thank you for your review! We were thrilled to offer you savings on both your home and auto insurance. We appreciate your business!"
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Travis Wachter

August 2, 2026

1  out of  5
rating by Travis Wachter
"What does a guy have to do to get them to stop auto drafting payments from my account for a policy cancelled a month ago?

They opted not to renew my homeowners policy which is fine, but when I obtained a new policy with another provider and cancelled my auto insurance with State Farm I can’t seem to get anyone to cancel the policy and stop billing me.

When I realized they were still billing me and pulling funds from my account I emailed their office and did not get a response, so followed up with a phone call and eventually received a return call assuring me it would be cancelled……well I now see they’ve again auto debited my account another $168 and my policy still appears active on the app.

I assume this is not intentional and likely more incompetence or lack of care, but it’s easy to offer good service to new customers when trying to earn their business, while a better indicator of overall long term experience is how they treat existing or even previous customers.

Would not recommend, and now back to the drawing board trying to get them to stop billing me for a policy cancelled in June."
We responded:
"Hi Travis, thank you for taking the time to share your experience. We sincerely apologize for the billing issue—our system initially did not properly backdate your cancellation, which resulted in additional charges. We did identify the problem, and we expedited the process to ensure everything was corrected and you are fully refunded back to 6/30. We truly appreciate your business and the opportunity to make this right. If you have any questions at all, please feel free to contact us at 440-934-6818 and I am happy to discuss it together."
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Amy Scott

July 28, 2026

5  out of  5
rating by Amy Scott
"We’ve been with Braeden and his team at State Farm for years, and they have always provided outstanding customer service. Every time I call with questions about my coverages, everyone is friendly, knowledgeable, and happy to help.

Last September, Lily made the process of getting homeowners insurance for my daughter’s first home smooth and stress-free. Today, Cindy was incredibly helpful while I was comparing insurance costs for a new vehicle I’m considering purchasing. She quickly put together a detailed quote and emailed me a clear breakdown of every vehicle on our family policy, along with the new one, making it so easy to compare my options.

Brandon has built an amazing team, and it’s reassuring to know we’re always taken care of. I highly recommend Brandon, Lily, Cindy, and the entire State Farm team!"
We responded:
"Hi Amy, it means a lot to hear this. Thank you for recognizing Lily and Cindy for their help, and for sharing how smooth the process was for your daughter’s first home and for your vehicle comparisons. We’re proud to have a team that takes care of families the right way—and we’ll be here whenever you need us. Thank you again for your recommendation!"
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Delia Piilani

June 10, 2026

5  out of  5
rating by Delia Piilani
"Lily was was my agent and she was absolutely amazing. She was able to help me find a better rate with more coverage than I was getting from my previous provider. She made the switch as seamless as possible and even helped me cancel my current coverage. The best part of our interaction was that she wasn’t pushy trying to get me to add things that I didn’t need. Lily is an asset to your company and brings a calming brightness to what could be a very stressful, confusing and anxiety ridden process."
We responded:
"Thank you for taking the time to leave this review, Delia! We are thrilled to hear that Lily helped find you a better rate with more coverage, as well as adding additional assistance in the transition process between companies. Welcome to the agency!"
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Chip Babich

June 9, 2026

5  out of  5
rating by Chip Babich
"I needed help when some checks got crossed up . I talked to Cindy who started working on my problem about 1 minute after talking to her. . It only took a few days to get it fixed thanks to her keeping an eye on it for me great relief for me thankyou Cindy"
We responded:
"Thank you for your review, Chip! We greatly appreciate your business and are grateful for the opportunity to assist in getting this taken care of for you. "
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Nic Doskoch

April 18, 2026

5  out of  5
rating by Nic Doskoch
"Great service, fast responses, and they really look out for our business. Always easy to work with and make sure we’re properly covered. Highly recommend."
We responded:
"Thank you for the 5 star review, Nic! We are thrilled to hear about your experience with the great service, fast responses, and us looking out for your business. Welcome to the agency! "
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Lindsey Fifer

February 27, 2026

5  out of  5
rating by Lindsey Fifer
"Braeden has been so helpful and thorough with all insurance questions, changes and needs. He was able to get me great coverage, great pricing and has amazing customer service. Give him a call!"
We responded:
"Thank you for taking the time to share your experience with the great coverage and pricing, Lindsey! We certainly have enjoyed our experience in working with you as well. Thank you for being a valued part of our agency!"
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Nichole Williamson

February 26, 2026

5  out of  5
rating by Nichole Williamson
"Had the pleasure of working with Cindy today. She was very knowledgeable and accommodating. I appreciated her speediness when I needed help. Thank you so much Cindy for your kind disposition and hard work it doesn’t go unnoticed. 5 stars from me!"
We responded:
"Thank you for your review, Nichole! We love to hear of your great experience in working with Cindy. Our agency appreciates your business and kind words! "
Profile photo of Craig Gedeon

Craig Gedeon

February 14, 2026

5  out of  5
rating by Craig Gedeon
"Glad I contacted Lily for my home and auto insurance. Very professional and easy to work with. Saved me big on my premiums, thanks!!!"
We responded:
"Thank you for your review, Craig! Happy to hear Lily was able to help with your home and auto insurance, plus offering big savings on premiums! Welcome to the agency! We look forward to protecting you and your family. "
Profile photo of Gigi Fuhry

Gigi Fuhry

February 5, 2026

5  out of  5
rating by Gigi Fuhry
"Braeden and his team (hi Lily!) are responsive, knowledgeable and fair. For years, I’d bring my policies to him and he’d tell me to stick with my current insurers because it wasn’t in my best interest to switch. Last year, when I bought a house and had to renew my car insurance, it finally made sense to bundle and switch. Now I have the peace of mind of knowing that he and his team are a call away and I’m never on my own when something happens to me or my family that requires property and Auto insurance coverage."
We responded:
"Thank you for taking the time to share your experience, Gigi! We take great pride in caring for both our current customers, but also our prospective customers as well. We were excited to see things line up this time around and happy to welcome you to the agency! We greatly appreciate your business! "
Profile photo of Scott Macmeans

Scott Macmeans

February 5, 2026

5  out of  5
rating by Scott Macmeans
"Absolutely fantastic experience with Braeden & his team. From the first engagement about getting a quote (which he was able to save me A LOT of money on home & auto) to the ultimate customer experience I’ve had with 2 unfortunate situations with vehicle incidents, it has been worth every saved penny. He and his team are knowledgeable, helpful, and willing to step in to make you feel better despite the unfortunate situations.
Highly recommend!!!"
We responded:
"Thank you, Scott! We greatly appreciate your business and the continued relationship in protecting you and your family. We are always happy to offer the cost savings on home & auto as well! "
Profile photo of Valerie Ross

Valerie Ross

February 3, 2026

5  out of  5
rating by Valerie Ross
"Always helpful and accommodating. Extremely friendly and Always willing to help out"
We responded:
"Thank you for your review, Valerie! We take pride in our fantastic service team in being always willing to help out - happy to hear you have had that experience. Please let us know if there is anything else we can do to make your experience even better with our agency! We appreciate your business! "
Profile photo of Karl Atlagovich

Karl Atlagovich

January 30, 2026

5  out of  5
rating by Karl Atlagovich
"Cindy did an amazing job assisting me with my renters insurance. After needing a liability increase, she provided me the proper info and increased my plan to the maximum without changing my premium."
We responded:
"Thank you for sharing your experience, Karl! We greatly appreciate your business, and are happy to have been able to provide a great price for the liability increase on your renters insurance. Thank you! "
Profile photo of Joey “Autilla” Yanulaitis

Joey “Autilla” Yanulaitis

December 19, 2025

5  out of  5
rating by Joey “Autilla” Yanulaitis
"Braeden Friss has saved me 70% on my car insurance, compared to progressive!!
Professional, straight forward, and genuine.

If you hate feeling like.. you would rather give your money to a brick wall, compared to people who pretend to have your best interest at heart. Then make the switch and give Braeden a call!"
We responded:
"Greatly appreciate your review, Joey! We were thrilled to save you 70% on your car insurance, and even more thrilled to welcome you to the agency! I thoroughly enjoyed getting to know you throughout the process and look forward to assisting with anything you may need in the future. Welcome!"
Profile photo of Carolyn Young

Carolyn Young

October 22, 2025

5  out of  5
rating by Carolyn Young
"I have always received excellent customer service by phone and through texts and e-mails. Staff is always courteous and prompt, and I have always felt like a valued customer. Today, Cindy followed up on a request that I made and was very thorough. I have been a customer for several years and am glad I made the decision ."
We responded:
"Thank you for sharing your experience, Carolyn! We greatly appreciate your business and are happy to provide the valued service! We value your feedback and opinion; please let us know if there is ever anything that we can continue to improve on and deliver for our customers! "
Profile photo of Kathy Jenkins

Kathy Jenkins

September 26, 2025

5  out of  5
rating by Kathy Jenkins
"Braeden is fantastic! Extremely knowledgeable, professional and very personable! He helped my husband and I transition from Progressive to State Farm flawlessly! Not only are their rates incredibly competitive but more importantly they happily insured us as Rottweiler owners! We're very grateful to Braeden and State Farm. If you need insurance look no further! We highly recommend Braeden!"
We responded:
"Thank you for your review and including the photo of Mina! We were thrilled to welcome you and your loving Rottweiler to the agency. It was a pleasure to work with you both, and we look forward to continued relationship! "
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Allie O

September 18, 2025

5  out of  5
rating by Allie O
"Staff has always been so nice & helpful for the last 15 years. Cindy recently helped me add our golf cart to the policy, it was fast and painless with great customer service."
We responded:
"Thank you for sharing your experience, Allie! We appreciate your business and are happy to hear about the fast and painless customer service! "
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Toby Goldstein

June 19, 2025

5  out of  5
rating by Toby Goldstein
"Switching to State Farm was a no brain er with help from Lily. She was informative, professional, and made sure that the process went as smoothly as possible."
We responded:
"Thank you, Toby! We appreciate you sharing your experience with Lily and are thrilled to hear the process was smooth! Welcome to the agency!"
Profile photo of Brandon Gaughan

Brandon Gaughan

May 28, 2025

5  out of  5
rating by Brandon Gaughan
"Sabrina was a partner in Braden’s BMI group and she referred me to contact. Lilly was super helpful, got a great price and will be referring everyone I know. Lilly went above and beyond to help me cancel my old policy."
We responded:
"Thank you for your review, Brandon! I am thrilled to hear that Lily was able to get you a great price on your insurance policy! We greatly appreciate your business and are happy to welcome you to the agency! "